International Orders

Please email our Customer Service Dept. (to confirm Shipping Costs) at CustomerService@BlueNoteWoodworks.com  with your shipping address, item, and quanity. (*Free shipping not available on international orders.)

Shipping Policies

Fedex or UPS Ground is standard shipping. Allow 7-10 business days for delivery. (*Free shipping is Fedex or UPS Ground to the Lower 48 US States only & for items qualifying for Free Shipping only.) 

Please read the following before selecting the shipping option on your order and please call 541-855-9262 if you have any special requests or questions.

• NOTE: Business days are Monday through Friday, excluding holidays.
• Service descriptions are listed as business days. Non-business days are not counted in delivery times.
• Orders in stock are typically shipped in 1-3 business days but most ship within 1 day.
• There are no shipping pickups on weekends or holidays. If an order is placed over a weekend or on a holiday, it cannot be processed until the next business day.
• Web order deliveries will be made on business days ONLY. If you have special delivery needs please call us and we will do our best to accommodate you.
• Items out of stock when you order will be shipped once they are available and will ship via the method you have selected.
• 3-day ground service is available only to the continental US (48 states).
• Shipping descriptions like "Next Day", "2-Day", “3-Day”, etc. are used to denote service levels and do not guarantee when you will receive your order. They represent time in transit after an item has been shipped. The delivery times are based upon item availability and shipping to urban areas within the continental US (48 states). Delivery to rural areas, Alaska and Hawaii may take longer.

Please call 541-855-9262 for details on order status, delivery status or with any other questions you may have.

Returns 

Blue Note Woodworks LLC issues return authorization numbers for all approved returns, including service.

• Notify our customer service department for an RA (Return Authorization), and further shipping instructions. Shipments without RA numbers clearly visible will be refused and returned. Customer is responsible for paying return shipping charges.
• Place the original package inside another. Do not mark the original carton! Place the RA number on this outer carton.
• Merchandise returned must be intact, with all accessories and manuals, and in original saleable condition.
• Sorry there are no refunds. Merchandise returned for credit or exchange will be assessed a minimum 20% restocking fee depending on condition, with written notification made within 72 hours of purchase or receiving shipment.
• Merchandise not in original unopened cartons, may not be returned. Items must not be damaged in anyway.
• Orders will be reshipped at no additional charge if the error was caused by us. Double the freight charge will be collected for any undeliverable package due to customer error or absence.

Warranty 

BLUE NOTE WOODWORKS LLC ITSELF GIVES NO WARRANTY, EXPRESSED OR IMPLIED, INCLUDING THOSE RELATING TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. All warranties are with the manufacturer.

Defective Merchandise 

All brands are to be serviced directly by the manufacturers or their service centers. The customer is responsible for all service related shipping costs.